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C$ CAD
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₺ TRY
£ GBP
฿ THB
¥ JPY
RM MYR
₹ INR
A$ AUD
ARS ARS
kr NOK
S$ SGD
₸ KZT
₱ PHP
₩ KRW
₣ CHF
kr DKK
₪ ILS
S/ PEN
NZ$ NZD
Rp IDR
Dh AED
Mex$ MXN
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How do I log in
How to trade
Market
What is Market? What is it for?
How does the "Buy" section work on Market?
How do I put an item up for sale in the “Sell” section on Market?
How will I know if someone wants to buy my item?
How to cashout the balance?
What is Online/Offline status? How does it work?
Instant sell
What is an instant sell?
Why can't I sell my skin instantly?
Personal verification (KYC)
How do I verify my identity with KYC?
What information is required for successful verification?
Why do I need KYC verification?
How long does it take to verify?
Why was my verification application rejected?
Steam Guard
Can I trade on CS.MONEY without Steam Guard enabled?
What should I do if my Steam guard is active but the site says that it is not?
How to activate Steam Guard mobile authenticator?
Trade lock
I have accepted a trade with trade locked items, how can I withdraw them?
Why can I see my item on the site's inventory but not in Steam?
Why can’t I receive all my items in 1 trade?
How much time do I have to withdraw items from the site?
Can I trade my trade locked items?
Trade balance
How can I use my Trade balance on the site?
Why can't I buy an item, although I have enough Trade balance?
Can I use my Trade balance and items in the same trade?
Can I transfer my Trade balance or items to another account?
Item status
Why can’t I trade some of my items on the site?
Where can I check the status of an item?
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?
I only received part of the items and the rest of trades were declined. What do I do?
Why is my trade still pending even though I’ve accepted it on Steam?
My trade doesn’t come and has a "Waiting" status. What to do?
Why is my trade declining automatically?
How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?
How do I top up my balance with a bank card?
Is there any commissions on adding funds?
What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?
I accidentally added funds on the site, can I make a refund?
Why the payment page shows that I was blocked?
Can I add funds with my currency if I don’t have US dollars?
Security
How can I protect myself from scam during the trade?
How to distinguish a real CS.MONEY bot from a fake bot?
How does the CS.MONEY Antiscam extension work?
What to do if scammer accessed my account?
Prices
Why do my items cost less than on Steam market?
Why has my item price dropped after the trade?
Are there any overpays for stickers or Float? Why there is no overpay for my item?
How does the extra charge for lock work?
Why the commission for some items is more than 7%?
Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
What are "Stickers"?
How does the sticker filter work?
What does the "By slot" option mean?
How to open more search options?
What does the "Streak" option mean?
How does the Scratched filter work? What is it for?
Cashback
What is Cashback and how does it work?
Cashback applies to all items?
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In most cases, this is just a visual delay on the website. Please, wait for 10-15 minutes and re-login on the website.
常见问题